Privacy Policy

The Milco Group Ltd is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website.

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1. Who We Are

This website is operated by The Milco Group Ltd, a facilities management company based in Shaftesbury, Dorset, United Kingdom. For any queries regarding this Privacy Policy, please contact us at:

📧 Email: info@themilcogroup.com
📞 Phone: 01747 708329

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2. What Information We Collect

We may collect and process the following information when you use our website:

• Personal details you provide via our contact form (e.g., your name, email address, phone number, and message).

• Technical information such as your IP address, browser type, and operating system (collected automatically via cookies – see Section 7).

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3. How We Use Your Information

We may use your information to:

• Respond to enquiries submitted via our contact form.

• Communicate with you regarding our services.

• Improve and maintain our website.

• Comply with legal obligations.

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4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent – when you voluntarily submit your details via our contact form.

• Legitimate interest – to respond to enquiries and provide information about our services.

• Legal obligation – where we are required to retain information for regulatory purposes.

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5. Sharing Your Information

• We will not sell, rent, or share your personal information with third parties for marketing purposes.

• We may share your information with trusted service providers who help us operate our website (e.g., website hosting).

• We may disclose your information if required by law.

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6. Data Retention

We will retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

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7. Cookies

Our website may use cookies to improve functionality and user experience. Cookies are small files stored on your device. You can disable cookies in your browser settings, but some features of the site may not function properly without them.

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8. Your Rights (GDPR)

You have the following rights regarding your personal data:

• Right of access – request a copy of the data we hold about you.

• Right to rectification – request corrections to inaccurate or incomplete data.

• Right to erasure – request deletion of your data where appropriate.

• Right to restrict processing – request limitations on how we use your data.

• Right to data portability – request your data in a machine-readable format.

• Right to object – object to us processing your data under certain conditions.

To exercise any of these rights, please contact us at info@themilcogroup.com.

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9. Security

We take reasonable steps to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.